Privacy Policy

This privacy policy, (“Privacy Policy”) and any other documents referred to in it, set out the basis on which we collect and process your personal data as a data controller when you use our website or services.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://www.infovetted.com/, (the “Site”) or using our services or apps, (“Services”) you are accepting and consenting to the practices described in this Privacy Policy.

Please note:

This Privacy Policy does not apply to any data you provide to us when we process personal data as a data processor i.e. where we process customer data within the cloud service we provide to you, as a business to business service provider.

The Site and Services are not intended for use by children or anyone under the age of 18 and we do not knowingly collect information relating to children or anyone under the age of 18.

Data Controller

For the purposes of EU and UK data protection laws and any applicable national implementing laws, regulations and secondary legislation relating to the processing of personal data (together “Data Protection Law”), the data controller is Info Vetted Limited of 10 Orange Street, London, WC2H 7DQ, England, (“we”, “us”, “our”).

Legal Basis for Processing

We will only use your personal data when the law allows us to. The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

• Performance of a contract with you:
  Where we need to perform the contract we are about to enter into or have entered into with you.

• Legitimate interests:
  Where it is necessary for our legitimate business interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example to prevent fraud and enable us to give you the best and most secure customer experience.

• Legal obligation:
  We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.

• Consent:
  We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

Personal Data We may Collect

We may collect and process personal data about you. Personal data or personal identifiable information, means any information about an individual from which that individual can be identified.

We collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data:
  includes first name, maiden name, last name, user name or similar identifier, marital status, title, date of birth and gender.
• Contact Data:
  includes billing address, delivery address, email address and telephone numbers, business name.
• Financial Data:
  includes bank account and payment card details.
• Transaction Data:
  includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data:
  includes internet protocol (IP) address, your login data, device ID, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site or the Services.
• Profile Data:
  includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data:
  includes information about how you use our Site and Services, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site and Services (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
• Marketing and Communication Data:
  includes your preferences in receiving marketing from us and our third parties and your communication preferences.
• Location Data:
  includes GPS technology used to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling Location Data in your settings.
• Aggregated Data:
  We also collect, use and share aggregated data such as statistical or demographic data. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users interact with the website. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
• Special Category Data:
  We do not collect, store and/or use special category data about you. This means details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. We do not collect information about criminal convictions and offences. We will only collect and use such data where we have obtained explicit consent from you.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How personal data is collected

We use different methods to collect data from and about you including via:

• Direct Interactions:
  You may give us your Identity Data, Contact Data and Financial Data when you fill in forms or correspond with us by post, phone, email or otherwise. This includes personal data you provide when you register to use our Site or to receive our newsletter, subscribe to use our Services, create an account to use our Site or Services, request marketing to be sent to you, search for a product or place an order on our Site, participate in discussion boards or other social media functions on our Site, enter a competition, promotion or survey, attend a conference or webinar, give us feedback or contact us and when you report a problem with our Site or Services. We may use this information to communicate with you, respond to your inquiries, and provide you with the services you request.
• Purchases:
  If you make purchases via our Site or within any Services, or register for an event or webinar, we may require you to provide your Identity Data, Contact Data, Financial Data and Transaction Data.
• Community:
  If you register for an online community that we provide, we may ask you to provide us with Identity Data, Contact Data, Profile Data and Technical Data.
• Automated Technologies or Interactions:
  As you interact with our Services, Sites or emails, we automatically collect Technical Data about your device, browsing actions, patterns, Location Data and Usage Data. We collect this personal data by using cookies, server logs, web beacons, pixels, and other similar technologies about your device, and your use of our Site and Services. We may also receive Technical Data and Location Data about you if you visit other websites using our cookies. Please see the Cookie section below for further details. This information is used for statistical purposes, to improve the functionality and performance of our Site and Services, and to ensure the security of our systems.

Personal Data we Collect from Other Sources

We also collect personal data about you from publicly available sources. We may combine this information with personal data provided by you. This helps us update, expand, and analyse our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you. We also use this for the purposes of targeted advertising, delivering relevant email content, event promotion and profiling, determining eligibility and verifying Contact Data. The personal data we collect includes:

• Identity and Contact Data:
  from publicly available sources such as Companies House.
• Identity, Contact and Profile Data:
  that is published about you on social media profiles: such as LinkedIn, Facebook, Twitter.

We collect information from other sources, such as publicly available content, licensed content, and content generated by human reviewers to develop our AI model used within the Services.

Cookies and Tracking Technologies

We use cookies or similar tracking technology, on our Site and in the Services to distinguish you from other users of our Site and Services and to analyse usage. This helps us to provide you with a good experience when you browse our Site and also allows us to improve the Site and Services.

What are cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website. Cookies can be “persistent” or “session” cookies.

We use persistent cookies and session cookies.

Persistent Cookies

A persistent cookie is stored on a user’s device in between browser sessions which allows the preferences or actions of a user across the Site (or in some cases across different websites) to be remembered. We use persistent cookies to save your login information for future logins to the Site or Services.

Session Cookies

A session cookie allows the Site or Services to link your actions during a browser session. We use session cookies to enable certain features of the Site or Services, to better understand how you interact with the Site or Services and to monitor aggregate usage by users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site or Services and then close your browser.

Which cookies we use and why

Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site and a cookie that records your cookie preferences.

Analytics and tracking cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site and Services work, for example, by ensuring that users are finding what they are looking for easily.

Functional cookies. These cookies are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Marketing cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and Services and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below.

You can set up your browser options, to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use the whole of the Site or all functionality of the Services.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Pixel-Tags

We may use "pixel tags," which are small graphic files that allow us to monitor the use of the Site and Services. A pixel tag can collect information such as the IP (Internet Protocol) address of the computer that downloaded the page on which the tag appears; the URL (Uniform Resource Locator) of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server. When corresponding with you via HTML capable e-mail, we may use "format sensing" technology, which allows pixel tags to let us know whether you received and opened our e-mail.

Web Beacons

Some of our web pages may contain electronic images known as web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which includes a cookie number; time and date of a page view; and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These web beacons do not carry any personal data and are only used to track the effectiveness of a particular campaign.

Do not track

We do not support Do Not Track (“DNT”).

Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the “Preferences” or “Settings” page of your web browser.

How We Use Your Personal Data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

We will not sell or rent your personal data to anyone.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to obtain an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Personal Data we Receive from Other Sources

We work closely with the third parties who include, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies and we may receive the following personal data about you from them:

Hubspot Inc

Our company marketing platform is hosted on hubspot.com platform. hubspot.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through hubspot.com’s data storage, databases and the general hubspot.com applications. Hubspot store your data on secure servers behind a firewall. For more information, see Hubspot’s Privacy Policy: https://legal.hubspot.com/privacy-policy

Xero UK Ltd

We also.com use Xero (xero.com) to manage our customer invoicing and accounts. Customer data, such as billing contact details and payment history, may be stored and processed by Xero in accordance with their own security standards and privacy policy. Xero is used for customer records only and not for candidate data. For more information, see Xero’s Privacy Policy: https://www.xero.com/legal/privacy/.

Stripe Inc.

We use Stripe as our third-party payment processor. When you make a payment on our Site or Services, your payment information is securely transmitted directly to Stripe. Stripe processes your payment data in accordance with their own privacy policy and security standards. We do not store your full credit or debit card details on our servers. For more information, see Stripe’s Privacy Policy: https://stripe.com/privacy.

Intercom Inc.

As a customer support and communications tool on both our Customer Portal and Candidate Portal. Intercom enables us to provide real-time support, gather feedback, respond to your queries, and improve your experience on our portals.

When you interact with our portals, Intercom may collect information such as:
• Your name, email address, and other contact details you provide
• Information about your device and browser, such as IP address and operating system
• Details about your usage of our portals, including pages viewed and interactions within the portal
• Any messages or communications you send to us via the Intercom chat

The information collected via Intercom is used solely to facilitate customer support, monitor the quality of our service, and maintain records of our communications. Intercom acts as our data processor and only processes your information as necessary to provide these services.

Intercom stores and processes data on secure servers and may transfer data outside of your country of residence, including to the United States. Intercom participates in and has certified its compliance with the EU-U.S. Data Privacy Framework, as applicable.

You are not required to use the Intercom chat feature. If you choose not to interact with the chat, no additional data will be collected by Intercom beyond what is already collected through your normal use of our portals. You may also request to access, amend, or delete any personal information processed by Intercom by contacting us at info@infovetted.com.

For more information on how Intercom handles your data, please review Intercom’s privacy policy: https://www.intercom.com/legal/privacy

Information Sharing and Disclosure​

We may share or disclose your personal data to the following parties where necessary for the purposes set out in the table above:​

Service Providers: We may share your personal data with third-party service providers who help us operate our Site and provide our Services, such as hosting, analytics, communication, payment, and invoicing services. This includes Intercom (intercom.io) for customer support and communications on our Customer Portal and Candidate Portal, Xero (xero.com) for managing customer invoicing and accounts (customer data only, not candidate data), and Stripe (stripe.com) for secure payment processing. These service providers are bound by confidentiality obligations and are prohibited from using your information for any purpose other than providing services to us.

Screening and Verification: If you are a candidate or a business customer, we may share your personal data with relevant third parties, agencies, and authorities as required to perform background checks, compliance screening, verification, and due diligence as requested by our clients or as required by law. This may include, but is not limited to, the Driver and Vehicle Licensing Agency (DVLA), the Home Office, Disclosure & Barring Service (DBS), credit reference agencies, educational institutions, previous employers, or other regulatory or government bodies. Such sharing of information is conducted strictly for the purposes of verifying identity, background, qualifications, right to work, and for other compliance or risk management checks as required by our services or applicable law.

Legal Requirements: If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms or Services, terms of use and/or any other legal agreements; or to protect our rights, property, safety, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

Group companies: We may disclose your personal data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

Business Transfers: In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If we or a member of our group of companies or substantially all of their assets are acquired by a third party, in which case personal data held by them about their customers will be one of the transferred assets.

Professional Advisors: We may share your personal data with professional advisors acting as service providers to us in relation to the Site or Services - including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance and accounting services.

Credit Reference Agencies: We mad share your personal data with credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

Aggregated Data: Anonymised personal data may be included in Aggregated Data we use in the normal course of operating our business; for example, we may share Aggregated Data with other Site or Services users, our customers or publicly to show trends or benchmark the general use of our Site and Services.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International Transfers

Our Services are global and your personal data may be stored and processed in any country where we have operations or our staff are located.

We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside your country of residence to countries which have laws that do not provide the same level of data protection as your country of residence. When we share your personal data with our service providers, who are identified in our Third Party Supplier List, this will involve transferring your personal data to the country set out in the Third Party Supplier List for each service provider.

European Data

When we transfer UK, EU or Swiss personal data to countries whose laws do not provide the same level of data protection as the UK, the EU or Switzerland, we always ensure that a similar degree of protection is afforded to your data by ensuring that one of the following applicable safeguards is in place:

• We will only transfer UK personal data outside of the UK to: (i) countries deemed by the ICO to provide an adequate level of protection for UK personal data; or (ii) entities located outside of the UK with whom standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK have been entered into, for example the International Data Transfer Addendum, (IDTA) to the European Commission’s standard contractual clauses for international data transfers or binding corporate rules (BCRs); or (iii) entities located in the USA certified under the UK Extension to the EU-U.S. DPF; or (iv) any entity located outside of the UK that is subject to any other transfer mechanism, bespoke contract, approved code of conduct or certification scheme approved by the ICO.
• We will only transfer EU personal data outside of the EEA to: (i) countries deemed by the European Commission to provide an adequate level of protection for EU personal data; or (ii) entities located outside of the EEA with whom standard contractual terms approved for use in the EU which give the transferred personal data the same protection as it has in the EU have been entered into, for example the European Commission’s standard contractual clauses for international data transfers, (EU SCCs) or binding corporate rules (BCRs); or (iii) entities located in the USA certified under the EU-U.S. DPF; or (iv) any entity located outside of the EEA that is subject to any other transfer mechanism, bespoke contract, approved code of conduct or certification scheme approved by the European Commission.
• We will only transfer Swiss personal data outside of Switzerland to: (i) countries deemed by the Swiss Data Protection Authority to provide an adequate level of protection for Swiss personal data; or (ii) entities located outside of Switzerland with whom standard contractual terms approved for use in Switzerland which give the transferred personal data the same protection as it has in Switzerland have been entered into, for example the European Commission’s standard contractual clauses for international data transfers, (EU SCCs) or binding corporate rules (BCRs); or (iii) entities located in the USA certified under the Swiss-U.S. DPF; or (iv) any entity located outside of Switzerland that is subject to any other transfer mechanism, bespoke contract, approved code of conduct or certification scheme approved by the Swiss Data Protection Authority.
• To obtain a copy of any of the above contractual safeguards, please contact us as set out at the end of this Privacy Policy.

Please note that our Site and Services are accessible via the internet and may potentially be accessed by anyone around the world. Other users may access the Site or Services from outside the EEA, Switzerland or the UK. This means that where you chose to post your personal data on our Site or within the Services, it could be accessed from anywhere around the world and therefore a transfer of your personal data outside of the EEA, Switzerland or the UK may be deemed to have occurred.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. For example, all information you provide to us is stored on our secure servers. Any credit card information or payment transactions will be encrypted using SSL technology.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site or Services, you are responsible for keeping this password confidential. We ask you not to share any password with anyone. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will endeavour to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Site or the Services. Any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Third Party Links

Our Site and Services may, from time to time, contain links to and from third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Please note that these third party websites, plug-ins and applications have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these third party websites, plug-ins or applications.

Use of Blogs, Forums and Chat Rooms

Any information that you post to areas of the Site or Services that is viewable by others (for example, to a blog, forum or chat-room) will not be treated as proprietary, private, or confidential. We have no obligation to monitor such posts to the Site or Services or to exercise any editorial control over such posts; however, we reserve the right to review such posts and to remove any material that, in our judgment, is not appropriate. Posting, transmitting, promoting, using, distributing or storing content that could subject us to any legal liability, whether in tort or otherwise, or that is in violation of any applicable law or regulation, or otherwise contrary to commonly accepted community standards, is prohibited, including without limitation information and material protected by copyright, trademark, trade secret, nondisclosure or confidentiality agreements, or other intellectual property rights.

Data Retention​

We retain your information for as long as reasonably necessary to fulfil the purposes we collected it for as outlined in this Privacy Policy, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements, unless a longer retention period is required or permitted by law.

We may retain your personal data for a longer period in the event of a complaint, if we reasonably believe there is a prospect of litigation in respect of our relationship with you, to comply with law enforcement requests, maintain security, prevent fraud and abuse, resolve disputes, enforce our legal agreements, or fulfil your request to “unsubscribe” from further messages from us.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. Usually this will be for as long as we provide access to the Site or Services to you, your account with us remains open or any period set out in any relevant contract you have with us.

By law we have to keep basic information about our customers (including Contact Data, Identity Data, Financial Data and Transaction Data) for 6 years after they cease being customers for tax purposes.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with your) after your account has been closed and we may use this for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Please note: After you have closed your account or deleted information from your account, any information you have shared with others will remain visible. We do not control data that other users may have copied from the Site or Services. Your profile may continue to be displayed in the services of others (e.g. search engine results) until they refresh their cache.

Your Rights and Choices​

You have certain legal rights under Data Protection Law in relation to your personal data. You have the right to: :​

• Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request rectification of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Request restriction of the processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios: (i) if you want us to establish the data’s accuracy; (ii) where our use of the data is unlawful but you do not want us to erase it; (iii) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (iv) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Object any time to the processing of your personal data for direct marketing purposes.
• Withdraw consent at any time where we are relying on consent to process your personal data as the legal basis for using your data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the above rights, please contact us as set out at the end of this Privacy Policy.

Data Deletion Requests

If you wish to request the deletion of your personal data that we have collected or processed, you can submit your request by contacting us at the email address below. Please include all relevant details, such as your full name, the email address associated with your account, and any specific information you would like deleted.

Email for Data Deletion Requests:
data.deletions@infovetted.com

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We will try to respond to all legitimate requests within 30 days and will deal with requests we receive from you, in accordance with the provisions of Data Protection Law. Occasionally it could take us longer, if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Marketing Communications

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on which products, services and offers may be of interest to you so that we can send you relevant marketing communications.

• Direct marketing: You will receive marketing communications if you “opt in” to receive marketing communications from us when you registered on our Site or within the Services, or if you enquired about, or have purchased any of our goods or services and you have not opted out of receiving such marketing.
• Third Party Marketing: We will obtain your express opt-in consent before we share your personal data with any third party for their own direct marketing purposes.
• Opting out of Marketing: You can ask us to stop sending you marketing communications at any time by logging into the Site or Services and unchecking the relevant boxes to adjust your marketing preferences or by following the “opt out” or “unsubscribe” links within any marketing communication sent to you.
  
  Once you “opt out” or “unsubscribe”, you will no longer receive any marketing communications from us. You will however still received service related communications that are essential for administrative or customer service purposes, for example relating to orders, billing, updates, checking that your contact details are up to date and support issues.       

Please note that where we send push notifications from time to time in order to update you about any service updates, events and promotions we may be running, if you no longer wish to receive these communications, please disable these in the settings on your device.

Complaints

Our intention is to meet the highest standards when collecting and using personal data. For this reason, we take complaints we receive very seriously. We encourage users to notify us if they think that our collection or use of personal data is unfair, misleading or inappropriate. If you have any complaints about our use of your personal data, please contact us as set out at the end of this Privacy Policy or you have the right to make a complaint to your local data protection supervisory authority.

The Information Commissioner’s Office at, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

Age of Users

This Site and the Services are not intended for and shall not be used by anyone under the age of 18.

Changes to our Privacy Policy​

We reserve the right to modify this privacy policy at any time, so please review it frequently.

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Please check back frequently to see any updates or changes to our Privacy Policy.

This Privacy Policy was last updated on 23/09/2025 and this version replaces any other Privacy Policy previously applicable from this date.

Your duty to Inform us of Changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

Contact Information​

If you have any questions, comments or requests regarding our privacy practices or about this Privacy Policy or you wish to exercise any of your privacy rights, please contact us as follows:

By email: info@infovetted.com 

By mail: Info Vetted Limited, 10 Orange Street, London, WC2H 7DQ, England.